Q: I received my oil and there is this dark sludge, is this normal? Can I still use my pen? Is it bad?
A: Yes. Some of the scent brands we use react with the oil and separate out into this darkened, thicker oil. What you see is strictly cosmetic and does not effect or change the product. It is safe to use.
Q: How much oil is in each pen?
A: We use the standard 3ml oil twist pen.
Q: You don't offer my favorite scent, but I really like your oil, will you add it or can you make it?
A: I can try. Reach out and we can discuss either finding you a scent or getting it added.